ClassBet Privacy Policy – How We Protect Your Data

About This Policy

This Privacy Policy sets out how ClassBet collects, processes, stores and protects the personal data of its users. It also explains your rights in relation to that data and how you can exercise them.

ClassBet is committed to handling your personal information responsibly. This is not just a legal requirement – it is something we consider important for building a trustworthy platform that Pakistani players can rely on for their sports betting, live casino and gaming activity.

This policy covers all personal data collected through the ClassBet website, mobile app and any related services or communications. It applies to all users regardless of which device or channel they use to access the platform.

We may update this policy from time to time to reflect changes in how we operate or to address new legal requirements. The date at the top of this page always shows when the policy was last revised. Continued use of ClassBet after an update means you accept the revised policy.

What Data We Collect

ClassBet collects personal data in several ways. The categories below cover everything we collect and why each type is necessary.

Registration Data

When you create a ClassBet account, we collect your full name, date of birth, email address, phone number and the login credentials you choose. This information is required to create and manage your account and to verify that you meet the 18+ age requirement.

Identity Verification Data

ClassBet may request copies of identity documents such as your national identity card (CNIC), passport or other government-issued ID as part of the account verification process. A proof of address document may also be requested. Verification is required before withdrawals can be processed and may be requested at other times in line with our verification obligations.

Financial Transaction Data

We collect records of all deposits and withdrawals you make, including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), the amount in PKR, and the transaction timestamps. This data is necessary for processing payments, resolving disputes and maintaining accurate account records.

Betting and Gaming Activity

ClassBet records all bets placed, games played, amounts wagered and outcomes. This data is stored to maintain bet histories for your reference, to settle disputes, to identify unusual patterns and to improve the platform.

Device and Technical Data

When you use ClassBet, we automatically collect certain technical information including your IP address, device type, browser type, operating system, session duration and the pages or features you interact with. This data is used to maintain platform security, detect suspicious activity and understand how the platform is being used.

Communication Data

If you contact ClassBet support through live chat, email or any other channel, we keep a record of that communication. This is used to manage your enquiry, maintain service quality and provide a reference in case of follow-up issues.

Marketing Preferences

If you have opted in to receive promotions or notifications from ClassBet, we store your marketing preferences so we can send you relevant offers. If you have opted out, that preference is also recorded to ensure we respect it.

How We Use Your Data

ClassBet uses the personal data we collect for the following purposes:

ClassBet does not use your personal data for any purpose beyond those listed above without obtaining your consent first. If we intend to use your data in a new way, we will update this policy and notify you where required.

Data Sharing and Third Parties

ClassBet does not sell your personal data to third parties. We share data only where it is necessary to operate the platform or where we are legally required to do so. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer operators and card networks receive the minimum data required to process your PKR transactions. These providers operate under their own privacy and security standards.
• Identity verification services: Third-party KYC (Know Your Customer) providers may process your identity documents to assist with account verification. These providers are contractually bound to handle your data securely and only for the verification purpose.
• Game providers and software suppliers: Some game content on ClassBet is provided by third-party studios. These providers may receive anonymised or pseudonymised session data necessary to deliver the game experience. They do not receive your full identity or financial details.
• Analytics and platform tools: ClassBet uses technical analytics tools to understand platform usage patterns. Where these tools process personal data, they do so under data processing agreements and on our instructions.
• Legal and regulatory requirements: ClassBet may disclose personal data if required to do so by a valid legal process, court order or other regulatory obligation. We will only share what is specifically required.

All third parties who handle your data on behalf of ClassBet are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

Cookies and Tracking Technologies

ClassBet uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a plain summary of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your preferences and enable core features. You cannot opt out of essential cookies without affecting your ability to use ClassBet.
• Analytics cookies: These help ClassBet understand how users interact with the platform – which pages are visited most, where users drop off and how navigation can be improved. The data is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraud, bot activity and suspicious login attempts. These run in the background and do not affect your browsing experience.
• Preference cookies: Store your language and display preferences so you do not need to re-select them every time you visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of ClassBet, though some experience enhancements may not function as intended.

Data Retention

ClassBet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal and operational obligations. The general retention periods are as follows:

• Account and registration data: Retained for the duration of your active account, and for a further period after account closure to satisfy any legal retention requirements or to resolve outstanding disputes.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction to comply with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by verification and anti-money laundering obligations from the date of verification.
• Betting and gaming history: Retained for the life of the account and for a reasonable period after closure to support dispute resolution.
• Support communications: Retained for a reasonable period from the date of the last communication in case of follow-up queries.
• Marketing data: Retained until you withdraw consent, after which it is removed from active marketing lists. Suppression records (confirming your opt-out) are kept to prevent accidental re-contact.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.

Your Rights

As a ClassBet user, you have the following rights in relation to your personal data. These rights can be exercised by contacting ClassBet support.

Security of Your Data

ClassBet applies technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. The key measures in place include:

• SSL/TLS encryption for all data transmitted between your browser or app and ClassBet servers.
• Secure storage of account passwords using industry-standard hashing. ClassBet staff cannot see your password.
• Access controls that limit which internal staff can view personal data, based on their role and operational need.
• Regular security monitoring and intrusion detection processes to identify and respond to threats.
• Payment data handling through certified secure payment processing partners. Full PKR transaction data is not stored on ClassBet's core servers beyond what is operationally required.

Despite these measures, no digital platform can guarantee absolute security. If you believe your ClassBet account has been compromised, contact support immediately so that protective action can be taken on your account.

You also play a role in keeping your account secure. Use a strong, unique password for ClassBet that you do not use on other platforms, do not share your login details with anyone, and log out from shared devices after each session.

Children's Privacy

ClassBet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, do not attempt to register an account or provide any personal information to ClassBet.

If ClassBet becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor may have created an account using your details or theirs, contact ClassBet support immediately.

Age verification is part of the standard ClassBet account process. Players who cannot satisfy age verification requirements will not be permitted to place bets or make withdrawals.

Contact and Complaints

If you have any questions about this Privacy Policy, about how ClassBet handles your personal data, or if you wish to exercise any of the rights described above, please contact ClassBet through the support channel available inside your account.

If you are not satisfied with how ClassBet has handled a privacy-related concern after raising it with us directly, you have the right to escalate the matter through appropriate independent channels available in your jurisdiction.

For general platform questions, the FAQ page covers many common situations in plain language. The Responsible Gaming page provides information about managing your gaming activity.

For full platform rules, please also review the Terms and Conditions.